Friday, October 31, 2014

Another Post About Shitty Customer Service


Last Saturday afternoon on the way back to my apartment, I decided to walk over to The Gallery, which is a mall in Philadelphia on Market Street, because I wanted to purchase a pair of sneakers at Payless.

However, anytime I go to The Gallery (which is hardly ever) I have to psych myself up to get in and out as quickly as I can because it’s one of the crudest, loudest, and chaotic malls I have ever stepped foot. It’s filled with nothing but cheap nail salons, music stores, dollar stores, and free-standing kiosk’s that sell roll-on body oils that smell like imitation versions of Calvin Klein’s Obsession and Ralph Lauren’s Polo for $5.00 per bottle.

In other words, The Gallery is a ghetto.

For a major city, Philadelphia has some of the most bi-polar shopping. The only department store we have here is Macy’s. And I’m sorry, but I am not a fan of Macy’s. We have a few small outlet stores too, but they're so messy and disorganized that you can't ever find anything. They all look as though you walked into a really bad garage sale.

Walnut Street is Philadelphia’s main area of shopping yet, it’s only within a five block radius and has primarily boutique stores like, Armani, Nicole Miller, Coach, Tiffany and Williams-Sonoma.

So you have two choices here. You either have high-end overpriced stores, or trash.

It’s no wonder that practically everyone in this city goes out to the suburbs on the weekends to do their shopping.

Anyway, getting back to Payless…

As I walked in, not a single employee greeted me with a hello, welcome to our store, or even an acknowledgement that I was there. So I tried on a few pairs of sneakers and finally found ones that I liked and headed for the check-out counter. The gentleman who rang me up never said anything except, “We’re having a 40% off sale today so if you need anything else, now would be a good time to buy it.”

I said, “No thank you, all I needed were sneakers.”

“Are you sure?”, he said, “Because we’re have a really good 40% off sale going on right now, so if I were you I would get something more.”

To which I said, “No thank you.”

He persisted, “Are you absolutely sure, because it’s 40% off?”

I (firmly) replied, “Yes, I'm absolutely sure. I came in here for sneakers and that’s all I’m walking out with.”

After he rang me up and I paid for the sneakers, he never said so much as a thank you or even a goodbye.

All I wanted to do was get out of that store and find the nearest exit. So I walked all the way to the other end of the mall and decided to cut through another store so that I could use their street exit. However, as I entered the store their security alarm went off as I passed through the entrance.

I looked around confused because I couldn't understand why I caused the alarm to go off. I don't have a cell phone, so I knew that wasn't the reason.

But then it suddenly dawned on me that the guy at Payless FORGOT to remove the security tag on my sneakers.

So, I had to walk ALL THE WAY BACK TO PAYLESS.

OMG, to say that I was LIVID is an understatement.

Before I got back to the store, I ripped the sneakers out of the box and held them in my hand. And when I entered Payless, I slammed the sneakers on the counter and said, “Buddy…not only were you a pushy salesman, but you also forgot to remove the security tag on my sneakers.”

Laughingly, he said, “Yeah…I keep forgetting to do that."

To which I said, “You know, my whole experience here today was the PITS. And you better believe I’m going to call your corporate office and tell them about it.”

And then I took my witches' broom and flew out of the store in a puff of red smoke.


Have a fantabulous weekend everyone!

And Happy Halloween!
X


Monday, October 27, 2014

OMG, I Actually Had A Weekend Off, Could You Die?


In all the years I've been in retail, I can probably count on two fingers how many times I've actually had a weekend off.

And to be honest, I guess because I've been in retail for so long, having weekends off has never been a big deal for me. In fact, I prefer having week days off because I like having off when other people are working. It makes doing things like grocery shopping and banking so much easier because they're less crowded.

Yet, having this new management position at work entitles me to one weekend off a month, which started this month. And not only that, but my boss also gave me today off, so I've had THREE days off in a row. Yahoooooo!

Saturday, I mainly stayed at home except for hanging out in a local park for a couple of hours and enjoying the gorgeous weather we've been having. I needed one day to just decompress and be silent after working so many hours.

Yesterday, however, I decided that I wanted to get out of the city and be closer to nature. So I took a train ride out to my favorite little town, Chestnut Hill.

And can I just tell you...I had a faaaaaaabulous day! It was exactly what I needed.

And what blew me away was how colorful the trees were compared to the ones in the city. Which I think is odd, considering that Chestnut Hill is only about 30 minutes from Center City.

I was in awe at their fiery beauty...




And it just so happens that I picked the best day to go to Chestnut Hill because they were having their annual Halloween festivities, which included a Halloween Walk of children in their costumes throughout the streets. The whole town was decked out in Halloween decorations...


Um...I think I'll pass on the fried spiders and spicy bat wings.


Here is a little boy in a shark costume. And I love how his candy container is a sand bucket!


Is this little girl in her Minnie Mouse costume not the CUTEST thing you ever saw?


A banana costume. I kept waiting to see if other kids came dressed as an apple, a cantaloupe and some grapes, so they could form a fruit salad costume.


Here we have a ghoulish zombie. When he walked by me, I SCREAMED!


A little boy dressed as Nemo and his sister as Minnie Mouse. Minnie Mouse must be a very popular costume this year because I saw about FIVE.


Star Wars costumes. How affectionately adorable is this picture?


I even spotted a gentleman sitting outside of Starbucks with his dog dressed as a butterfly. 

Oh, and speaking of dogs. These are by far the most realistic dog costumes I have EVER seen...


I dub these costumes First Prize!

Happy Monday, y'all!
X