My Complaint With Verizon Service

First, allow me to share that I’ve been using Verizon as my landline phone and internet provider for the past 14 years. And up until about 3 years ago, when I started having issues with losing my phone and internet service 3-4 times a year, I had always been happy with Verizon.

Many of you will probably remember that two years ago (and ironically in July), I had no phone or internet service for TWO weeks and required that Verizon pay me back by taking two weeks off my monthly bill. Which they did, but only because I insisted.

Since then, I still have times when I lose either my phone or internet service for a day or so, or lose them at the same time.

Last week I had another issue with losing my phone service. And since I don’t have a cell phone, I created a repair ticket online and was given a repair date of Tuesday, July 28th. Well, THEY NEVER FIXED IT. So, I called them on Wednesday from work and spoke to a service representative who said that the next available repair date would be on Sunday, August 2nd, to which I said, “No way, I’m not waiting until Sunday to get my service restore. Verizon said that someone would be out to fix my phone on Tuesday and they didn’t follow through. Therefore, for that terrible inconvenience, I think you need to send a repairman out to my apartment by TOMORROW or I will be looking for another service provider.”

The customer service representative agreed with me and said that he would do his best to send someone out on Thursday and that he apologized for the inconvenience.


I’ve been without phone service for a week, so can I just tell you how FED UP I am with Verizon?

Truly, over the past several years, Verizon’s service has gone quickly downhill. What used to be a very reliable and consistent company, has turned completely the opposite.

Even their My Verizon website has been an inconvenience lately because many times there are technical issues whenever I go there to check my emails. Also, it’s extremely SLOW to load.

Yes, I am at my wits' end with Verizon and have only one thing to say…

Verizon…what a HUGE disappointment you are!
And you better start shaping up because you’re bound to lose a lot of customers.

Oh, and one more thing. I think it’s hysterical that Verizon had the nerve to send me a customer service questionnaire in an email; asking that I rate my repair experience with them.

And the first question was:

“How likely is it that you would recommend Verizon to a friend or colleague?”


And do you know what my answer was?

0 – not at all likely

Have a grrrreat weekend everyone!

Update (8/3): Just wanted to let you know that when I got home from work last night, my phone service was finally restored. Yay!  And it only took Verizon over a week to fix it.

A Taste Of Summer In Philadelphia

Gosh, can you believe it's already the last week of July? This summer seems to be flying by doesn't it? And honestly, I have to say that I've really enjoyed it so far. We've had a couple of really hot and humid 5-day stretches in which I could barely breath when walking outside, but overall it's been a mild summer here. And I think the rain has had a lot to do with it.

Over the past fours weeks, I've taken a slew of photographs; capturing the colorful taste of summer in Philadelphia.

Please enjoy...

Close up shot of one of the many beautiful murals in this city

Full shot of the mural

A sailboat on the Delaware River

Outside cafe in Old City, Philadelphia

Colorful craft and flower shop in Old City

Fountain at the Rodin Museum

Close up shot of a bee

Art gallery in Old City. I love the bright sunlight and shadows in this photograph. 

Moi, taking a self-portrait in a mirror I found on the street.

Pub on Walnut Street. I took this photograph primarily because of the little puppy lying next to a water drinking bowl. Is he/she not the most ADORABLE little canine? OMG, I wanted to run across the street and hug and kiss it.

One of my favorite summertime fruits. Red grapes!

Meeting up with a Longtime Friend

About three weeks ago, a dear and longtime friend from Florida, Laurel, came to Philly for three days on a business trip and we were able to get together twice for dinner. We haven't seen each other in about 7 years, so it was such a delight to hang out for two evenings and catch up.

Laurel and I met while doing theater in Orlando, Florida almost 30 years ago. She and I were in two plays together and also appeared in a showcase, which we performed a scene from Woody Allen's movie, Hannah and Her Sisters.

Laurel is still very much involved with theater as a director.

I value Laurel's loyal friendship because no matter where our lives take us, we still manage to stay connected.

Love ya, Laurel!

On our first night, we went to an Irish pub,Tir Na Nog, and had a deeeelicious dinner. Afterwards, we walked over to City Hall and sat in the park while enjoying the most decadent Italian gelato. I ordered dark chocolate and it was so rich that I couldn't even finish it.

Later that night, I walked Laurel back to her hotel and spotted this computerized fireplace in the lobby and thought, "WTF... a fireplace in JULY?!?" So, we decided to practice our acting skills by pretending that it was actually December, snowing, and freezing.

Aren't we such AMAZING actors? I mean, you can feel the heat just from our body language and facial expressions, can't you?

*insert canned laughter*

Have a faaaaabulous week, y'all!