I Freaked Out In Starbucks



Sometimes when I get mad after I‘ve had enough, I can be quite the Tasmanian Devil.

I’m not one of those cool people who is always in control of my emotions. Therefore, sometimes when I get pissed.…you would never mistake me for being subtle.

It SHOWS when I’m really mad.

That’s not always the most polite way to handle things, I know, but I’ve accepted this about myself because sometimes you just have to get mad to make point - when nothing else works.

Last Thursday afternoon, I had an encounter at a Starbucks that would have tested even the patience of both Mother Theresa and Mahatma Gandhi.

Allow me to say, that this particular Starbucks is the most mismanaged and disorganized store I have ever been to. The staff is BEYOND slow, the drink orders are always getting mixed up, the condiment stand is always out of condiments, and the store in general has a very chaotic feel to it. Customers are always complaining. I myself have called Starbucks Corporate and complained about the service in this store.

I’ve been to MANY Starbucks in my life, yet I have never experienced one that should be rated X.

For X-tra HORRIBLE.

Yes, I patronize this particular Starbucks out of my own free-will, but ONLY because it’s convenient to where I work, so I really shouldn’t bitch. I should just go to another Starbucks during my breaks. But hey, I needed something to blog about, so why not VENT?

The first thing that annoyed me was when I was ordering my coffee and oatmeal raisin cookie, the cashier ABSENTMINDEDLY rang up the order of the customer standing next to me on MY debt card. And I never noticed it until after she had already charged me. I thought the total was a bit high, but since Starbucks is constantly raising their prices, I didn’t think anything about it until I looked at my receipt and saw an extra coffee drink added. And when I brought this to the cashiers attention, she said, “Oooops….I’m sorry, but there’s nothing I can do about it. I already charged your debt card.”

So, rather than cause a scene (because I truly wanted to) I decided to let it go and treat the person standing next to me to their coffee for the day.

Then, after waiting FIVE minutes to get my drink, I had to ask, “Excuse me, but where is my coffee?”

The cashier replied, “Oooops….sorry, but I guess the barista didn’t hear me order it.”

So, she had to RE-order it.

(another FIVE minutes past)

When I finally got my coffee, I said, “And what about my oatmeal cookie?”

She said, “Oooops….I totally forgot about it.”

Well, by this time I was FUMING. You could literally see steam coming out of my ears and a white foam forming on my lips.

I FREAKED OUT and decided it was time to cause a SCENE.

I suddenly held up both my hands and yelled, “ HOLD IT! HOLD IT! TIME OUT! WHAT THE HELL IS GOING ON HERE???? First, you charge another customers order to MY debt card. THEN, you forget my coffee. THEN, you forget my cookie. Would someone please tell me what is going on here, BECAUSE I’M OVER IT!!!!”

*you could hear a pin drop*

This was when the barista walked over and said, “I’m sorry for the hold up, but I didn’t hear the cashier place your order.”

I said, “This is not the first time that this has happened to me. As a matter of fact, it happens a lot….NOW GET ME MY OATMEAL COOKIE!”

The barista RAN to get my cookie and when she handed it to me, I SNAPPED it out of her hand like mouse trap and shouted, “THE SERVICE IN THIS PLACE SUCKS!”

Just then, all the customers standing in line Boo’d me, saying, “Why don’t you try being more patient, sir?”

It was then that I spun around and snarled, “PATIENT? I’ll have you know that I’m on a 15 minute break and it took me an HOUR to get this order - AND MIND YOUR OWN DAMN BUSINESS!”

*more Boo’s*

Well, let’s just say that the next day when I went into Starbucks and placed my coffee and oatmeal cookie order….

I got it in less than a minute. And for F-R-E-E.

See…..sometimes you just gotta be a Tasmanian Devil!


66 comments

  1. Good morning Ronnie,

    OMG... I think that the Starbucks place needed a good swift kick for that accumulated bad service. You have my complete sympathy.

    Maybe, one loud voice like yours will make them wake up a bit. This is not a rehearsal, people; you are in business and are supposed to be professionals!!
    That was nice with all this problem with the debit card that one more coffee was an unexpected treat for someone else.

    You see human nature; booing you without even trying to understand the whole story? They don't care; you are slowing the line and so they just boo and put you down in their books as a crank.

    Well, you got a free cookie the next day!

    Thanks for sharing, dear. We have Starbucks in Paris but I rarely go there.

    Have a great Monday ! xo

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  2. Bwahahahaha! I am so sorry Ron....I had to laugh!!! This is SO something I would do. Totally!!! I can actually see myself shouting! My daughter has walked out of stores many a time when my temper got the best of me. But, you are correct. Sometimes you just HAVE to be the Tasmanian Devil!!! Good for you...speaking up for yourself! Go YOU!! Glad you got them all straightened out!!

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  3. I also have to tell you the TITLE of this post is fabulous!!

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  4. "I decided to let it go and treat the person standing next to me to their coffee for the day."

    the customer didn't reimburse you? you paid, that's a date. they owe you something. ha!

    now i can't blame you in the least. forgetting coffee is one thing, but forgetting to give you your cookie is flat out wrong. that's why the world has gone made. people are forgetting to pass off on the cookie.

    glad they got it right the next time.

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  5. Val DaggattOctober 24, 2011

    She could have reimbursed you on the spot... don't they even know how to do THAT? I would have reacted exactly the same way. No, I don't blame you for having a go ... it's a serious crime to mess up orders, punishable by a sudden attack of unconsciousness. I'm surprised you still go there. Does Starbucks have the monopoly in the States? We have them here, even in my remote area, but I tried it once and won't patronise them again.

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  6. You were boo'd??? Did I read that right? OMG.
    Customer service in alot of places has gone straight to hell! For the prices of things, especially Starbucks, we should be getting excellent service!
    The Starbucks I go to is in a bookstore so one would have to figure that things run a little slower in there because people are hanging out to read, have lunch, etc. but some of the baristas at mine don't seem like they really try to get the line moving at all. And it's those same couple of ones who don't make the one drink I get very well either. It is hard to make in some ways because I get it a little different from maybe how they were taught, but a few of the employees seem to have it figured out fine and I've asked other employees to make it that way and either they won't or they can't get it. So now I only order it when certain people work. LOL Yeah... okay... that does sound prissy, doesn't it. ;) But those drinks are alot of money and they say you can have it your way, right. I don't like to return it although on a couple of occasions I have asked that it be re-made.
    As for the wrong charge. They could have absolutely given you a refund! If not on your debit card, then they could have given you cash back OR atleast a Starbucks card loaded with the amount of the coffee you paid for to use at another time. I might not have caused a scene but I would have definitely asked to speak to the manager and they would have taken care of it. It's certainly nice to pay for someone's coffee but not because of that reason.

    Sheesh, now when I go for my hot cuppa later I'm going to think of this post. Hope I don't start feeling snarky. haha!

    Have a great day, Ron!

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  7. LOL Ron.......you are brave......if it were me, I would have been too embarrassed to go to that Starbucks again! Good for you and I'm so glad you got your order for free.

    I lament on a continual basis about the LACK OF SERVICE in America these days. I think that's the biggest change - not morals, not the economy, not addictions, not poor parenting - just LACK OF SERVICE. Businesses don't seem to give a crap about the customer anymore. As a consumer, it's SO DAMN FRUSTRATING!

    And it's amazing to me that the person you accidentally bought the coffee for didn't pay you back. That's as rude as the Starbucks employees!

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  8. *Standing Ovation*

    Doesn't it just annoy you to high hell when people couldn't care less? I have said so many times that it wouldn't do for me to be a manager in any of these fast food places. I would have fired everyone and would be working in the place ALONE!

    You are a lot like me, I think. I keep my cool for a long time... but when my gasket blows, it BLOWS. And God help anyone standing around when it does!

    Hope you have a wonderful Monday, Ron.

    XOXO

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  9. You mean "Mahatma" Gandhi.
    Hahaha "Mohammad Gandhi" I have known a few with that name :-)

    Free ? Wait one darn second. You already got charged for the other person's order !

    I am so sorry. You know just this morning, I was on the bus passing by my favourite Starbucks and thinking to my self - "Oh there's my favourite Starbucks"
    Even when there is one closer to my place I like this particular location.

    Alright you devil... see you around. And be nice today !

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  10. that starbucks is the absolute WORST I have ever been to! OMG.

    I like the one on Broad and Pine, but that is out of your way between home and work. One time the guy forgot to toast my bagel and he gave me a stack of free drink cards. It's like the polar opposite of that one over there near your work. Ugh.

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  11. ...Ha! And I'm almost certain that the spit on your cookie was free too...he,he,he ;o)

    ...I don't blame you for going off the deep end, it needed to be done and no doubt from now on you should be getting top notch service - sans spit. I would've just gone on to another Starbucks, but then that is just me. I'll fill out their customer opinion cards, voice my opinion to the manager and contact the corporate office but if things don't really change then I pretty much move on to the next locale. I'm spineless like that. *giggle* :o)

    ...I tip my hat to you my dear! You're one of the movers & shakers that make this world a better place. Now I'm off to YouTube to find the security video of a man having a meltdown in a Philly Starbucks...*giggle*snort* I'm kidding, I'm kidding! ;o)

    ...(((you)))

    ...Blessings :o)

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  12. Oh, my God, Ron, this is like the black hole of Starbucks!! Are these people really that incompetent?!? Maybe you were part of some laboratory experiment where they trying to push your buttons. And what's with those losers booing? It's a Starbucks not the Gong Show!! Anyway, hope you have a great week, buddy, and guard your cookies!

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  13. Oh, my God, Ron, this is like the black hole of Starbucks!! Are these people really that incompetent?!? Maybe you were part of some laboratory experiment where they trying to push your buttons. And what's with those losers booing? It's a Starbucks not the Gong Show!! Anyway, hope you have a great week, buddy, and guard your cookies!

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  14. Hey there Jaffer~

    "You mean "Mahatma" Gandhi."

    HAHHAHHAHAHAHAHAHA! Thank you for the correction! And I should be ashamed of myself because Gandhi and I were born on the SAME day - October 2nd.

    "Free ? Wait one darn second. You already got charged for the other person's order !"

    HA! You're right....so technically I should have gotten TWO for free!

    " I was on the bus passing by my favourite Starbucks and thinking to my self - "Oh there's my favourite Starbucks"
    Even when there is one closer to my place I like this particular location."

    Me too. I really like to go to one particular Starbucks by my house because it's truly one of the best run stores in this city. However, the one I'm referring to in this post, is right next door to my work. :(

    Thanks so much for stopping by, buddy! Have an awesome week!

    X

    The Devil

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  15. Go, Taz! It takes me a lot to get to the breaking point, too...but when I do, watch out!

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  16. Here there Barb~

    "I think that the Starbucks place needed a good swift kick for that accumulated bad service.

    This is not a rehearsal, people; you are in business and are supposed to be professionals!!"

    100% agreed! And the service there just keeps getting worse and worse. They also keep changing employees because nobody wants to work there. It's one of the worst Starbucks I've ever been to.

    "You see human nature; booing you without even trying to understand the whole story?"

    I really don't think the people in line new the whole story until I FREAKED. So, it looked as though I was being unreasonable. I actually LAUGHED about them booing me afterwards because it was quite funny!

    "Well, you got a free cookie the next day!"

    Yaaaaaaaaaaaaaaaaaay!

    Thanks so much for stopping by, my friend! Hope you're having a great Monday!

    (((((( Barb ))))))

    X

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  17. Good morning bichonpawz~

    "This is SO something I would do. Totally!!! I can actually see myself shouting! "

    Yaaaaaaaaaaaaaaay! It's so great to hear that other people react as I do sometimes. I'm a typical ITALIAN - I SHOW all my emotions. And I don't care - HA!

    "Sometimes you just HAVE to be the Tasmanian Devil!!! Good for you...speaking up for yourself!"

    Exactly! Sometimes you just have to in order to make a point.

    Thanks so much for stopping by, dear lady. Always a delight to see your comments. Have a wonderful week!

    X

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  18. :)

    Thank you, dear lady!

    X

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  19. Hey there ladyV~

    "the customer didn't reimburse you? you paid, that's a date. they owe you something. ha!"

    HA! OMG...too funny! Yeah, I guess it was kinda like a date! Actually, they offered to reimburse me but I just decided to let it go and treat them to their coffee for the day.

    " that's why the world has gone made. people are forgetting to pass off on the cookie."

    Bwhahahahahahahahaha! You're right, girl!

    Yeah, it was so nice to walk in their the next day and get my coffee and cookie for FREE! YAHOOO!

    Thanks so much for stopping by, V! Have an awesome week!

    X

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  20. Hey there Lora~

    "that starbucks is the absolute WORST I have ever been to! OMG"

    OMG...thank you SO MUCH for stopping by and sharing that because it's true....it's the ABSOLUTE WORST!!!!! I've called Starbucks Corporate TWICE to complain and they keep saying they're doing something to correct it. NOT!

    "I like the one on Broad and Pine."

    Yes, I know the one you're referring to, but have never been there.

    I like the one on 15th between Spruce and Locust. EXCELLENT service!

    Thanks so much for stopping by and sharing your thoughts on THAT particular Starucks. It's nice to hear someone else say it.

    Have a FAB week, neighbor! Hope you're enjoying our awesome Fall weather!

    X

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  21. You go, Ron! Customer service and people with more than 2 brain cells to rub together are damn near dead! I'd think in this economy, with so many folks out of work, Starbucks (and many others) could hire baristas that appreciate a paying job. Maybe if more customers would go ballistic, service would improve.

    Also, the idiots "booing" you, I willing to bet if they'd been screwed around with like you, they'd be screaming their heads off.

    Free, is very good! Hope you enjoyed the hell out of it!

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  22. Good morning Bijoux~

    " Ron.......you are brave......if it were me, I would have been too embarrassed to go to that Starbucks again!"

    HA! It's funny, because when I walked into that Starbucks the following day, everyone looked at me like, "OH...THERE'S THE MAN THAT FREAKED OUT YESTERDAY!"

    "I lament on a continual basis about the LACK OF SERVICE in America these days. I think that's the biggest change - not morals, not the economy, not addictions, not poor parenting - just LACK OF SERVICE. Businesses don't seem to give a crap about the customer anymore. As a consumer, it's SO DAMN FRUSTRATING!"

    BRA-VA!!!!! And couldn't agree with you MORE! And you would THINK that with the economy the way it is right now, businesses would do everything in their power to make sure their service is 100% so that customers continue to come back to THEM. I was raised to give 150% of myself to my job and the service I provide.

    "And it's amazing to me that the person you accidentally bought the coffee for didn't pay you back. That's as rude as the Starbucks employees!"

    Actually, they DID offer to pay me back, but I decided to just treat them to their coffee for the day. I was more annoyed at the cashier for telling me that she couldn't do anything about correcting it.

    Thanks so much for stopping by today, dear lady! Hope you have a SUPER week!

    X

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  23. Hey there MYFWBS~

    "Doesn't it just annoy you to high hell when people couldn't care less? I have said so many times that it wouldn't do for me to be a manager in any of these fast food places. I would have fired everyone and would be working in the place ALONE!"

    YES...it does annoy me. BIG time! Especially, when I try VERY hard to give the best possible customer service to ALL my customers.

    And I agree. I use to be a manager but couldn't take it because of the losey work ethics that MANY employees have. They simply don't care. To them, it's just a job.

    "You are a lot like me, I think. I keep my cool for a long time... but when my gasket blows, it BLOWS. And God help anyone standing around when it does!"

    Meeeeeeeeeeeeee too! OMG...I'm scary when I blow a gasket because I hold nothing back. :O

    Thanks so much for stopping by, girl! ALWAYS fab to see ya! Have a wonderful week!

    XOXO

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  24. It pays to bitch, Ron. I've gotten free meals, coffee, etc. just by complaining to management when things don't go right. I wouldn't have booed you - hell, I would have applauded. Way to go!

    BTW, I read "condiment stand" as "condom stand" and was wondering what kind of Starbucks you frequented. And also started planning a trip to Philly to check it out!

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  25. Good morning Valerie~

    "She could have reimbursed you on the spot... don't they even know how to do THAT? I would have reacted exactly the same way."

    Yes, she should have. And I think if the store manager had been standing there, they WOULD have.

    "No, I don't blame you for having a go ... it's a serious crime to mess up orders, punishable by a sudden attack of unconsciousness."

    Yes, thank you!

    "Does Starbucks have the monopoly in the States? We have them here, even in my remote area, but I tried it once and won't patronise them again."

    Yup, I think they do. We have a Starbucks on almost every corner in Philly. And you should see how many they have in NYC!

    Thanks for stopping by, dear lady. And thanks for sharing in my frustration.

    Have a faaaaaaaaaaaabulous week!

    X

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  26. Hey there Mary~

    "You were boo'd??? Did I read that right? OMG."

    HA! Yup...you heard me right! They BOO'd me. TWICE! Actually, I thought it was kinda funny when I thought about it later.

    "Customer service in alot of places has gone straight to hell! For the prices of things, especially Starbucks, we should be getting excellent service!"

    AMEN!!!!!!!!!!! And with the constant price increases in Starbucks, they should do everything in their power to give the BEST customer service. To be completely honest though, I DO usually get great customer service in most Starbucks.

    "So now I only order it when certain people work. LOL Yeah... okay... that does sound prissy, doesn't it. ;)"

    No, I don't think that sounds prissy at all! Not with the HIGH prices you pay for one of their speciality drinks.

    "They could have absolutely given you a refund! If not on your debit card, then they could have given you cash back OR atleast a Starbucks card loaded with the amount of the coffee you paid for to use at another time. I might not have caused a scene but I would have definitely asked to speak to the manager and they would have taken care of it. It's certainly nice to pay for someone's coffee but not because of that reason."

    Most of the time when something goes wrong, most Starbucks WILL do something to compensate you for an inconvience. However, THIS Starbucks is truly 'clueless.' It's like they're not even a Starbucks. Everyone who works their seems to be brain dead - HA! Like I shared, I have contacted Starbucks Corporate (TWICE), but nothing seems to change.

    "Sheesh, now when I go for my hot cuppa later I'm going to think of this post. Hope I don't start feeling snarky. haha!"

    Yes, and if you get bad service, try FREAKING OUT....it works - HA!

    Always FAB to read your comments, neighbor! Thanks so much for stopping by! Have a great week!

    X

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  27. Gooooood morning dear TJ~

    "...Ha! And I'm almost certain that the spit on your cookie was free too...he,he,he ;o)"

    Bwhahahahahhaahahahahahahaa! OMG...that made me HOWL!!!!!

    " I would've just gone on to another Starbucks, but then that is just me. I'll fill out their customer opinion cards, voice my opinion to the manager and contact the corporate office but if things don't really change then I pretty much move on to the next locale."

    Yes, I really SHOULD just go to another Starbucks during my breaks, however this one is SO close to my work, that it's so convenient. Actually, it's NOT convenient if I have to keep putting up with this crap, right? Yes, I have filled out several customer opinion cards AND called corporate, but nothing seems to change!?!

    " Now I'm off to YouTube to find the security video of a man having a meltdown in a Philly Starbucks...*giggle*snort* I'm kidding, I'm kidding! ;o)"

    Bwhahahahahahahahahhahaha! OMG....that CRACKED ME UP!!!! Flawless!

    And please let me know if you DO find that video.

    Thanks oodles for stopping by, dear lady. Always a joy see your comments!

    Have a blessed week!

    ((((( TJ )))))

    X

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  28. Hey there SuziCate~

    "It takes me a lot to get to the breaking point, too...but when I do, watch out!"

    You GO, girl! But, hey....sometimes you just gotta be the TAZ!

    Thanks so much for stopping by, my friend! Have a wonderful week!

    X

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  29. Hiya Rob~

    " Expand Oh, my God, Ron, this is like the black hole of Starbucks!!"

    HAHAHAHAHAHAHAA! LOVE IT...Black Hole of Starbucks!

    "Maybe you were part of some laboratory experiment where they trying to push your buttons."

    OMG...if I was, I totally FAILED!

    "And what's with those losers booing? It's a Starbucks not the Gong Show!! "

    HA! I actually laughed about it later, because it was truly funny to hear a line of business men and women wearing suits, BOOING me! I'm sure they had quite a story to tell when they went back to their offices!

    It's ironic, because whenever I go to NYC and get my coffee at a Starbucks, the line can be out the door, but it moves so fast!

    Thanks so much for stopping by, buddy! Have a grrrreat week!

    X

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  30. Howdy Mark~

    "It pays to bitch, Ron. I've gotten free meals, coffee, etc. just by complaining to management when things don't go right. I wouldn't have booed you - hell, I would have applauded. Way to go!"

    I honestly hate to complain and bitch about service, but I WILL if I have to. And not to necessarily get stuff for free, but more so because I want them to know that they NEED to do something to correct the problem.

    "BTW, I read "condiment stand" as "condom stand" and was wondering what kind of Starbucks you frequented. And also started planning a trip to Philly to check it out!"

    Bwhahahahahahahahahahaha! HILARIOUS, man!

    Thanks so much for stopping by, buddy. Hope you're enjoying a wonderful visit with Tara and having a great time!

    X

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  31. Hi Lady Nitebyrd~

    "Customer service and people with more than 2 brain cells to rub together are damn near dead!"

    Bwhahahahahahahahahaha! OMG...I LOVED THAT!!!! And you're absolutely right!

    "I'd think in this economy, with so many folks out of work, Starbucks (and many others) could hire baristas that appreciate a paying job. Maybe if more customers would go ballistic, service would improve."

    Couldn't agree with you more! With the economy the way that it is, people should be grateful that they have a job and giving 100% of themselves. I have say, most of the poor customer service I get in the city is from ALL the college students who only have a job for pocket money. They could care less about service.

    "Also, the idiots "booing" you, I willing to bet if they'd been screwed around with like you, they'd be screaming their heads off."

    EXACTLY!

    Yes....I totally enjoyed my FREE coffee and cookie!

    Thanks so much for stopping by, Sis! Have a wonderful week!

    X ya!

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  32. ExpatFromHellOctober 24, 2011

    I am waiting for your leadership in the Occupy Starbuck's marches that are soon to emerge. Great post, and boy did I sympathize. I think you are on to something, my friend! Glad also that you got your free service the following day. They should just give you the whole frickin' franchise. EFH

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  33. Hey there Expat~

    " Expand I am waiting for your leadership in the Occupy Starbuck's marches that are soon to emerge."

    HAHAHAHAHAHAHAHAHAHA! Yeah, watch for me in the news!!!!!!

    I truly love Starbucks, but this particular store is totally WACKED! And it's been that way since it opened over THREE years ago. They just can't seem to get it together.

    Yes, I thoroughly enjoyed my FREE cup of coffee and cookie!

    Thanks so much for stopping by, buddy! Always a delight to read your comments!

    Have an AWESOME week!

    X

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  34. You go Boy!!!

    I'd have been cheering you on, not booing.

    If it's any consolation, your moment of anguish has caused a rather large smile to be place upon my face today!

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  35. sounds like that scene not only felt really good, but produced some results! I'm surprised that it produced results, but impressed. I'm a rare customer at starbucks because in my experience, I feel they're generally dirty. The tables are dirty, waste can is overflowing and the table with the cream and sugar is just unsanitary. Gives me the willies.

    Good for you for expressing the customer's opinion. You're paying top dollar for your refreshment. Everything should be up to par and clearly the only thing at that location up to par is the quality of the products. The human delivery system is totally broken. Hopefully the store manager will evaluate some much needed improvements.

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  36. Hey Jeff~

    "If it's any consolation, your moment of anguish has caused a rather large smile to be place upon my face today!"

    Aw...thank you, buddy! And it's funny, because after I wrote this post and read it, I actually found myself laughing at MYSELF because I acted like a TOTAL brat!

    OMG...I can be QUITE the Tasmanian Devil - tee, hee, hee!

    Thanks so much for stopping by, pal. Have a stupendous week!

    X
    The Brat

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  37. Hiya Diane~

    "sounds like that scene not only felt really good, but produced some results! I'm surprised that it produced results, but impressed."

    HA! I think they were so scared at my reaction, that they didn't know WHAT the hell to do. I very rarely get this way, but when I do, I'm horrible. I totally lose it.

    " I'm a rare customer at starbucks because in my experience, I feel they're generally dirty. The tables are dirty, waste can is overflowing and the table with the cream and sugar is just unsanitary. Gives me the willies."

    YES! And what you just discribed is exactly what this Starbucks looks like - it's sooooo dirty! But, I have to say....the other ones I've gone into are meticulous.

    "You're paying top dollar for your refreshment. Everything should be up to par and clearly the only thing at that location up to par is the quality of the products. The human delivery system is totally broken."

    You said it, girl! The human delivery system is totally broken.

    Thanks so much for stopping by and sharing on this post, dear friend. Always such a joy to read your comments. Thank you.

    Have a glorious week!

    Much X to you and Cristybella!

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  38. I can't believe the customers boo'd you! Here they would have applauded you for having the courage to complain - loudly :) I am also very surprised that the person who's coffee you paid for didn't give you the money!

    Some places are just run badly, with little to no service. Good for you for for losing your cool and getting your free coffee and cookie the next day!

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  39. Good for you, Ron! I'm glad you flipped out. And hooray for free coffee & cookies the next day! That's the LEAST they could do!

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  40. BOO for that Starbucks for forcing you to make a scene in order to get SUBstandard service. I'd have been pissed too! I bet that's the same one that I got that awful coffee at while I was up there. I was about a block or so past your work on the same side of the street as your store if you went out that exit closest to your department and turned left. It tasted BURNED and I still think that was why I got sick that night. AND they were SLOW....

    Bravo to you for standing up for yourself. Sometime the squeaky wheel does get the oil!

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  41. You were so right to loose it, Ron. We all have jobs and we all have to do what we have to do to serve our clientele. So we deserve the same when on the other side. If you pay, you get the stuff. Point. With a smile and in timely manner. I am the kindest person but do sometimes loose too it if I get bad service - which can unfortunately happen quite often in France.

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  42. whenpigsflyOctober 24, 2011

    How funny. I take it this is the Starbucks we had coffee at in Macy's? I haven't had that bad of service in a while but I can totally understand how you lost it. I was really hoping that you were going to say that all the people started cheering for you. It boggles the mind how customer service has totally gone done the toilet. You would think with jobs so hard to come by these people working would be on their toes. You'll just have to see if things get better after a week's time.

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  43. Hey there Meleah~

    "I'm glad you flipped out"

    HA! Aren't I a little devil?

    Yes, hooray for the FREE coffee and cookie the next day! And I TOTALLY enjoyed them too :)

    Thanks for stopping by, girl. Hope you had great Monday and a awesome week ahead!

    (((( Meleah ))))

    X

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  44. Hiya Peg~

    "BOO for that Starbucks for forcing you to make a scene in order to get SUBstandard service."

    HA! Thanks, my friend.

    "I bet that's the same one that I got that awful coffee at while I was up there."

    YES!!!! That IS the one you went to and got that awful tasting coffee. And I remember how sick you got after that!

    "AND they were SLOW...."

    THANK YOU!!!!!!
    "Bravo to you for standing up for yourself. Sometime the squeaky wheel does get the oil!"

    Yup...sometimes you just gotta SQUEAK....really LOUD - HA!

    Thanks so much for stopping by, dear friend! Hope you had a SUPA' Monday. Enjoy your week!

    X

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  45. Bonjour Susu~

    "We all have jobs and we all have to do what we have to do to serve our clientele. So we deserve the same when on the other side."

    Thank you. My sentiments exactly! Honestly, I (and I'm sure you do too) work very hard at giving the best service we can in our jobs.

    " I am the kindest person but do sometimes loose too it if I get bad service - which can unfortunately happen quite often in France."

    And I don't blame you for loosing it either. I mean sometimes we have to.

    Thank you so much for stopping by, beautiful lady. Hope you had a lovely day and week ahead of you!

    Ciao.....X

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  46. Hey Babs~

    "I can't believe the customers boo'd you! Here they would have applauded you for having the courage to complain - loudly :) I am also very surprised that the person who's coffee you paid for didn't give you the money!"

    Well, I don't think the customers that were standing in that line were aware of what went on during my transaction, until I YELLED. So, to them....I guessed it seemed as though I was being impatient and rude. But still, they should have minded their own business - HA!

    And the person DID actually offer to pay me back for the coffee that was charged to my debt card, however I decided to just treat them to their coffee that day.

    "Some places are just run badly, with little to no service."

    You said it! And this place is one of them.

    Thanks for stopping by, my friend. Have a terrific week!

    X

    P.S. and say Hi to Mo for me!

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  47. Hey Jen~

    " take it this is the Starbucks we had coffee at?"

    YUP...that's the one!!!!

    " I was really hoping that you were going to say that all the people started cheering for you."

    No....hardly. Instead I got BOO'd! Tee, hee!

    " It boggles the mind how customer service has totally gone done the toilet. You would think with jobs so hard to come by these people working would be on their toes."

    Yes, you would think so, wouldn't you? With the economy and job situation that is current, you would think that shop owners and their employees would be working EXTRA hard to be special.

    Thanks so much for stopping by, my friend! Hope you had grrrrreat weekend and week ahead of you!

    X

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  48. hi sweets...lovely time you are having and the use of the word "subtle" just never struck me as you...this dumb iPad just about left as as ass, geez....ah well, personally I hate SB but only because I don't need all that fat and sugar in a cup...btw where is your French press and the you could boycott them? I admit this has not always been the case but one time i left a cup overnight but hadn't finished it....YUCK'!!!!!!!!!!! after that I gave them up! :) what is all that OIL for?

    actors do not strike me as the subtle type but rather taz like! glad you gave them a piece of your mind but was surprised you did NOT have a round of applause!
    kissesxox

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  49. Good evening Linda~

    "and the use of the word "subtle" just never struck me as you...

    actors do not strike me as the subtle type but rather taz like!"

    HAHAHAHAHAHA! No...I'm anything BUT subtle. And you're right...most actors are not the subtle type, but rather TAZ like.

    DRAMA QUEENS!

    "btw where is your French press and the you could boycott them? "

    Oh yes, I still use my French press ( I LOVE IT!), in the mornings. However, when I take a break at work, I really enjoy running over to SB for a cup.

    " one time i left a cup overnight but hadn't finished it....YUCK'!!!!!!!!!!! after that I gave them up! :) what is all that OIL for?"

    HA! Yes...SB coffee is VERY strong and oily! I know MANY people who can't stand it. Yet, I love it because I like my coffee STRONG and FIERCE.

    Thanks a bunch for stopping by, dear friend! Hope you're enjoying a wonderful start to your week!

    (((( Linda ))))

    xoxoxo

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  50. Herman TurnipOctober 24, 2011

    "Boo!"

    Heh...

    What the heck are they booing for? They got a coffee *and* a show! If it were me, I'd be calling for encore! :-)

    Thanks for the laugh, my friend! And glad to hear that you performance earned you a speedy coffee and cookie during your next visit :-)

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  51. Hey Herman~

    "What the heck are they booing for? They got a coffee *and* a show! If it were me, I'd be calling for encore! :-) "

    Thank you. And you're right...they got coffee AND a freak show - HAHAHHAHAHAHAHA!

    "glad to hear that you performance earned you a speedy coffee and cookie during your next visit."

    Meeeeeee too! I think I'll freak out more often!

    Thanks so much for stopping by, buddy! Have a faaaaaaaabulous week!

    X to you, Karin, and Mr. Tyler!

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  52. DANGIT! I always stand behind the wrong person in Starbucks.

    k.......next time I'm standing behind the guy with cool eyebrows. :-/

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  53. Good morning Mel~

    "k.......next time I'm standing behind the guy with cool eyebrows. :-/

    Okay, as long as you promise not to BOO me!

    Bwhahahahahahahahahaha!

    Thanks so much for stopping by, dear lady. Have a fantabulous Tuesday!

    (((( Mel ))))

    X

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  54. I think you did exactly the right thing Ron. I very rarely lose my temper but like you when I do people had better watch out! LOL

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  55. Hello Akelamalu~

    Thank you.

    " I very rarely lose my temper but like you when I do people had better watch out! "

    Yup, we're a couple of Tasmanian Devils when we get mad, right?

    WATCH OUT!

    HA!

    Thanks so much for stopping by, m'dear. Hope you're having a smashing week!

    X

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  56. Katherine KrigeOctober 25, 2011

    I have to say that I would be looking elsewhere for my coffee break. When stuff like that happens, I can get snippish myself. Hopefully they learn a little something about service

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  57. Hey Katherine~

    " When stuff like that happens, I can get snippish myself."

    Yup...sometimes you just have to!

    Grrrrrrrrrrrr!#%?!?*

    Thanks so much for stopping by, my friend. ALWAYS fab to see ya! Have a great week!

    ((( Katherine )))

    X

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  58. HA HA! I am the exact opposite, I take it when things go wrong instead of speaking up. I need to learn a bit from you! Free coffee - BOOYAAAA!!!!!

    I'm not in to starbucks that much... I am a dunkin donuts iced coffee with double pumpkin and cream person myself ... but starbucks will do if I need to go. America loves starbucks... I think it is just "ok."

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  59. Hey there Katherine~

    "Free coffee - BOOYAAAA!!!!!"

    BOOYAAAAA!!!!! And you have no idea how MUCH I enjoyed that FREE coffee AND cookie!!!!

    Yes, I can totally understand your not being into Starbucks, because I know MANY people who feel that way. A lot of people simply don't like the taste of their coffee. It's some STRONG stuff!

    I too enjoy Dunkin' Donuts. Not only do I like their coffee, but also their bagels with cream cheese.

    Thanks so much for stopping by, my friend. Hope you're having a wonderful week!

    X

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  60. Hey there Kathy~

    Aw...thank you, girl.

    "Not only because you let them have it where they needed it, but because you freaking went back again. You are a brave, brave man."

    Well, not brave...just too damn lazy to walk to another Starbucks - HA!

    " I feel like your outburst wasn't just for YOU, but for all of us. For all the shit we've taken over the years from people who know nothing about good customer service."

    Ya know, I don't think lousy customer service would bother me as much if I didn't try SO HARD to give the best customer service I can give in my own line of work. It pisses me off that people don't respect their jobs enough to take them seriously.

    Thanks so much for stopping by, neighbor. Have a flawless weekend!

    Aren't you LOVIN' this colder weather?????? :)

    X

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  61. Man! I thought you were going to say that the customers all cheered when you let loose because the place sucks so bad. Nevertheless, how awesome is it that your steam engine paid off - woo hoo!

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  62. I feel the same way -- that I offer the best customer service I can in my line of work. You know what's wrong with us, don't you? We have the bar set too high and we expect everyone else to rise to it. It's a burden being so awesome, isn't it?

    Yes, loving the cool weather. Hating the snow forecast. They expect 5-11" in the Lehigh Valley. I'm still in denial.

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  63. Hey Margaret~

    "Man! I thought you were going to say that the customers all cheered when you let loose because the place sucks so bad."

    No, can you believe it?....instead I got BOO'd!

    Bwhahahahahahahhaahhaha!

    But, hey....at least I got a free coffee and cookie :)

    Thanks for stopping by, dear lady. Have a great weekend!

    X

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  64. Hello again, Kathy~

    "I feel the same way -- that I offer the best customer service I can in my line of work."

    Yes, I had a feeling your were the same way!

    "You know what's wrong with us, don't you? We have the bar set too high and we expect everyone else to rise to it. It's a burden being so awesome, isn't it?"

    You're absolutely right....I DO have the bar set too high and expect everyone else to rise to it.

    And by God...they better, or I'll SCREAM!!!!!

    Bwhahahahahahahahahahhaha!

    OMG...5-11" in Lehigh Valley?!?! WOW! Here in Philly, we're just getting a mixture of snowy rain.

    Keep warm, my friend!

    X

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  65. You. Are. My. Hero. Not only because you let them have it where they needed it, but because you freaking went back again. You are a brave, brave man. BTW, I feel like your outburst wasn't just for YOU, but for all of us. For all the shit we've taken over the years from people who know nothing about good customer service. Thank you, Ron. We all owe you.

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